Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all watches sold on WatchNation authentic?
Yes, every timepiece we sell is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves. Each watch comes with its original packaging and a valid manufacturer's warranty.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $100. Delivery typically takes 3-5 business days within the continental US. Expedited overnight shipping options are available at checkout for an additional fee.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all tags and protective films intact for a full refund.
Do you offer resizing for watch bracelets?
Yes, we provide complimentary bracelet resizing on all metal-link watches. Simply include your wrist measurement in the 'Order Notes' section during checkout, though please note that resized watches are ineligible for return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for qualifying purchases.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your shipment in real-time.